{"id":1743,"date":"2020-03-18T09:43:13","date_gmt":"2020-03-18T09:43:13","guid":{"rendered":"https:\/\/protasoftware.com\/fr\/community\/news\/support-technique-et-usage-a-distance-covid-19\/"},"modified":"2020-03-18T09:43:13","modified_gmt":"2020-03-18T09:43:13","slug":"support-technique-et-usage-a-distance-covid-19","status":"publish","type":"news","link":"https:\/\/protasoftware.com\/fr\/communaute\/actualites\/support-technique-et-usage-a-distance-covid-19\/","title":{"rendered":"Support technique et utilisation \u00e0 distance de ProtaStructure pendant la pand\u00e9mie de COVID-19"},"content":{"rendered":"<h2>Chers utilisateurs de Prota,<\/h2>\n<p>Chez <strong>Prota<\/strong>, nous tenons \u00e0 vous accompagner face aux difficult\u00e9s li\u00e9es \u00e0 la <strong>pand\u00e9mie de COVID-19<\/strong>. Nous savons que les restrictions de d\u00e9placement et le travail \u00e0 distance peuvent perturber votre activit\u00e9. Pendant cette p\u00e9riode, nous maintenons un acc\u00e8s ininterrompu au <strong>support et aux services Prota<\/strong>, afin d&rsquo;assurer la continuit\u00e9 d&rsquo;activit\u00e9 de tous nos utilisateurs.<\/p>\n<h3>Support Prota pendant la COVID-19 : pleinement op\u00e9rationnel<\/h3>\n<p>Notre \u00e9quipe de professionnels reste disponible pour r\u00e9pondre \u00e0 vos questions techniques et vous conseiller sur la meilleure utilisation des solutions Prota. \u00c9crivez-nous \u00e0 tout moment \u00e0 <a href=\"mailto:globalsupport@protasoftware.com\">globalsupport@protasoftware.com<\/a> pour une r\u00e9ponse rapide et fiable. Nous sommes l\u00e0 pour vous aider \u00e0 traverser cette p\u00e9riode.<\/p>\n<h3>Licences cloud pour les utilisateurs de ProtaStructure 2019<\/h3>\n<p>Notre plateforme de licences cloud offre la souplesse n\u00e9cessaire \u00e0 l&rsquo;acc\u00e8s \u00e0 distance et permet \u00e0 votre \u00e9quipe de travailler depuis chez elle sans interruption. Son fonctionnement :<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/protasoftware.com\/fr\/support\/telechargements\/\">Installation<\/a> :<\/strong> installez ProtaStructure 2019 sur n&rsquo;importe quel poste avec le code de d\u00e9verrouillage fourni avec votre version d&rsquo;origine. L&rsquo;activation n\u00e9cessite une connexion internet.<\/li>\n<li><strong><a href=\"https:\/\/protasoftware.com\/fr\/support\/premiers-pas\/\">Attribution des licences<\/a> :<\/strong> si toutes les licences sont utilis\u00e9es, un autre utilisateur doit rendre la sienne au serveur cloud pour que vous puissiez y acc\u00e9der. Les licences sont ainsi partag\u00e9es efficacement au sein de l&rsquo;\u00e9quipe.<\/li>\n<\/ul>\n<h3>Une gestion des licences simplifi\u00e9e<\/h3>\n<p>G\u00e9rer vos licences \u00e0 distance n&rsquo;a jamais \u00e9t\u00e9 aussi simple. \u00c0 retenir :<\/p>\n<ul>\n<li>Vous pouvez rendre une licence au serveur cloud pendant que vous \u00eates connect\u00e9, pour qu&rsquo;un coll\u00e8gue l&rsquo;utilise imm\u00e9diatement, o\u00f9 qu&rsquo;il se trouve.<\/li>\n<li>L&rsquo;op\u00e9ration peut se d\u00e9clencher automatiquement \u00e0 la fermeture du logiciel ou \u00eatre effectu\u00e9e manuellement. Pour la marche \u00e0 suivre, regardez cette <a href=\"https:\/\/youtu.be\/-HTxO5Ps80k\" target=\"_blank\" rel=\"noopener\">courte vid\u00e9o<\/a> et notre <a href=\"https:\/\/www.youtube.com\/@ProtaStructure\">cha\u00eene YouTube<\/a><\/li>\n<\/ul>\n<h3>L&rsquo;engagement de Prota pour la continuit\u00e9 d&rsquo;activit\u00e9<\/h3>\n<p>Chez <strong>Prota<\/strong>, nous privil\u00e9gions la continuit\u00e9 de votre activit\u00e9 sans perdre de vue votre sant\u00e9 et votre s\u00e9curit\u00e9. Notre support pendant la COVID-19 vise \u00e0 vous aider \u00e0 rester productifs dans une p\u00e9riode incertaine. Nos outils et nos services s&rsquo;adaptent \u00e0 vos besoins, o\u00f9 que vous travailliez.<\/p>\n<h3>Restons en contact<\/h3>\n<p>\u00c9crivez-nous si vous avez des questions ou besoin d&rsquo;aide. Notre \u00e9quipe est pr\u00eate \u00e0 vous accompagner. Pour suivre l&rsquo;actualit\u00e9, consultez notre site ou \u00e9crivez-nous \u00e0 <a href=\"mailto:globalsupport@protasoftware.com\">globalsupport@protasoftware.com<\/a>.<br \/>\nPrenez soin de vous,<br \/>\nVotre \u00e9quipe support Prota<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chers utilisateurs de Prota, Chez Prota, nous tenons \u00e0 vous accompagner face aux difficult\u00e9s li\u00e9es \u00e0 la pand\u00e9mie de COVID-19. Nous savons que les restrictions&hellip;<\/p>\n","protected":false},"author":1,"featured_media":1744,"template":"","content_topic":[],"content_product":[],"content_region":[],"class_list":["post-1743","news","type-news","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support Prota pendant la COVID-19<\/title>\n<meta name=\"description\" content=\"Prota accompagne la continuit\u00e9 d&#039;activit\u00e9 pendant la COVID-19 : travail \u00e0 distance et licences cloud pour ProtaStructure 2019.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/protasoftware.com\/fr\/communaute\/actualites\/support-technique-et-usage-a-distance-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta 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