{"id":2132,"date":"2026-04-27T12:06:38","date_gmt":"2026-04-27T12:06:38","guid":{"rendered":"https:\/\/protasoftware.com\/fr\/wiki\/guide-de-l-utilisateur-final-support-technique-et-maintenance\/"},"modified":"2026-04-27T12:06:38","modified_gmt":"2026-04-27T12:06:38","slug":"guide-de-l-utilisateur-final-support-technique-et-maintenance","status":"publish","type":"wiki","link":"https:\/\/protasoftware.com\/fr\/support\/manuels-techniques\/guide-de-l-utilisateur-final-support-technique-et-maintenance\/","title":{"rendered":"Guide de l’utilisateur final : support technique et maintenance"},"content":{"rendered":"
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Nous sommes heureux de vous accueillir en tant que client du plan de maintenance chez Prota.<\/div>\n
Notre priorit\u00e9 principale est d’offrir \u00e0 nos clients une excellente exp\u00e9rience client apr\u00e8s-vente et des services d’assistance technique. Vous pouvez compter sur nous pour offrir le service d’assistance le plus efficace possible.<\/div>\n
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Prota fournit une assistance technique du lundi au vendredi, pendant les heures de bureau (hors jours f\u00e9ri\u00e9s). Vous pouvez contacter les ing\u00e9nieurs d’assistance technique de Prota les plus proches de vous. Consultez le tableau suivant pour les fuseaux horaires et les emplacements :<\/div>\n
<\/div>\n
\n\n\n\n\n\n\n\n
\n
 Emplacement<\/b><\/div>\n<\/td>\n
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 Adresse e-mail<\/b><\/div>\n<\/td>\n
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  Num\u00e9ro de contact <\/b><\/div>\n<\/td>\n
\n
  Heures d’ouverture<\/b><\/div>\n<\/td>\n<\/tr>\n
\n
 Malaisie<\/div>\n<\/td>\n
\n\n
  +60 3 2276 3355<\/span><\/div>\n<\/td>\n
\n
  9 h \u00e0 17 h <\/span><\/span><\/span><\/span>GMT+8<\/span><\/span><\/span><\/span>, Lundi – vendredi<\/span><\/span><\/span><\/span><\/span><\/div>\n<\/td>\n<\/tr>\n
\n
 Singapour<\/div>\n<\/td>\n
\n\n
  <\/span><\/span><\/span><\/span>+65 6818 576<\/span><\/span><\/span><\/span>6<\/span><\/span><\/span><\/span><\/div>\n<\/td>\n
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  <\/span><\/span><\/span><\/span>9 h \u00e0 17 h <\/span><\/span><\/span><\/span><\/span>GMT+8<\/span><\/span>,<\/span>  Lundi – vendredi<\/span><\/div>\n<\/td>\n<\/tr>\n
\n
 Tha\u00eflande <\/div>\n<\/td>\n
\n\n
  +66 0 2744 9045<\/span><\/div>\n<\/td>\n
\n
  9 h \u00e0 17 h <\/span><\/span><\/span>GMT+7<\/span><\/span>,<\/span> Lundi – vendredi<\/span><\/div>\n<\/td>\n<\/tr>\n
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 Autre <\/div>\n<\/td>\n
\n\n
<\/div>\n<\/td>\n
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  9 h \u00e0 17 h <\/span><\/span><\/span>GMT+3<\/span><\/span>,<\/span> Lundi – vendredi<\/span><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

<\/span><\/div>\n<\/div>\n

<\/div>\n
Veuillez trouver ci-joint le document Assistance technique et maintenance – Guide de l’utilisateur final <\/b>en pi\u00e8ce jointe.<\/div>\n

T\u00e9l\u00e9chargements<\/strong><\/p>\n