We are here with all the resources of the Prota Support Center to ensure your projects using ProtaStructure Suite products continue without interruption.
What Kind of Support Can You Get?
Software Usage (Next-Generation Solutions)
Learn everything you are curious about regarding all tools and advanced functions of the software, and accelerate your projects.
Error and Technical Reports
Receive fast and solution-oriented support for unexpected issues or technical errors you encounter.
Guide to Using the Request Creation Screen
Step-by-Step Guide to Creating a Support Request
1. Log In: Go to the Prota Support Center and click on the "Create Request" section.
2. Define the Subject: Enter a short and descriptive title summarizing your request.
3. Detailed Description: Write down the issue you encountered or the steps that lead to the error in order.
4. Version Information: Enter the full version number of the program you are using in the "Affected Product Version" field.
5. Select the Program Section: Choose the relevant program section related to your issue from the list.
6. Project and Attachments: Be sure to include the project archive you created using the File > Archive Project option in your request. For files larger than 40 MB, you may use file transfer tools such as WeTransfer, Google Drive, etc. Please make sure to add the relevant link in the description field.
7. Submit the Request: After reviewing all the information, click the "Submit" button. You will receive an email notification confirming that your support request has been successfully delivered.
About the Support Process
Response Time
Our support engineers respond to your requests within 16 business hours at the latest.
Our support engineers respond to your requests within 16 business hours at the latest.
Approval System
When your request reaches us, an automatic notification email will be sent to you.
When your request reaches us, an automatic notification email will be sent to you.
Tracking
You can view all your requests under the "Requests" section and track the resolution process.
You can view all your requests under the "Requests" section and track the resolution process.